Introduction

At Coinyex Co., Ltd., we take the privacy and security of our users’ information very seriously. This Privacy Policy (“Policy”) explains how we collect, use, and protect your personal information when you use our cryptocurrency exchange platform (“Platform”). By using the Platform, you consent to the practices described in this Policy.

We reserve the right to modify this Policy at any time, so please review it frequently. If we make material changes to this Policy, we will notify you by email or through the Platform. Your continued use of the Platform after any changes to this Policy indicates your acceptance of the changes.

Information We Collect

We collect information from you when you create an account on the Platform, make transactions, or use other features of the Platform. The information we collect includes:

1. Personal Information: This includes your name, email address, government-issued identification documents, and other information you provide when you create an account on the Platform. We may also collect your IP address and device information.
2. Transaction Information: This includes information about the cryptocurrency addresses you send and receive funds from, the amount and frequency of your transactions, and other transaction details.
3. Technical Information: This includes information about your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technical information about your use of the Platform.

How We Use Your Information

We use your information to provide and improve our services, to comply with our legal and regulatory obligations, and to prevent fraud and abuse on the Platform. Specifically, we use your information to:

1. Provide our services: We use your information to create and manage your account, to facilitate transactions, and to provide customer support.
2. Improve our services: We use your information to improve the functionality and usability of the Platform, to develop new features, and to analyze user behavior.
3. Comply with legal obligations: We use your information to comply with legal and regulatory requirements, including anti-money laundering and know-your-customer obligations.
4. Prevent fraud and abuse: We use your information to prevent fraud and abuse on the Platform, including by monitoring user activity and transactions, and by enforcing our terms of use.
5. Communicate with you: We may use your information to communicate with you about our services, to send you marketing communications, and to respond to your inquiries.

How We Share Your Information

We may share your personal information with third-party service providers who help us operate the Platform, such as hosting and payment processing services. We may also share your information with government authorities or law enforcement agencies if required by law or to protect our rights or the rights of our users.

We may also share your information with our affiliates and partners for marketing and promotional purposes, unless you opt out of such communications.

How We Protect Your Information

We use industry-standard security measures to protect your personal information, including encryption, firewalls, and secure servers. We also require our employees and contractors to follow strict security protocols and limit access to your information on a need-to-know basis.

While we take reasonable measures to protect your information, no security system is impenetrable, and we cannot guarantee the security of your information.

Your Rights

You have the right to access, correct, and delete your personal information on our Platform. You may also request that we restrict or object to the processing of your information or request a copy of your information in a portable format. To exercise these rights, please contact us at privacy@coinyex.com.

Please note that we may retain certain information as required by law or for legitimate business purposes, such as to prevent fraud or resolve disputes.

Children’s Privacy

The Platform is not intended for use by children under the age of 18. We do not knowingly collect personal information from childrenunder the age of 18, and if we become aware that we have inadvertently collected such information, we will promptly delete it.

Cookies and Other Technologies

We may use cookies and other tracking technologies to collect information about your use of the Platform, such as your preferences and browsing history. We may use this information to personalize your experience on the Platform and to deliver targeted advertising.

You can choose to disable cookies on your browser, but this may affect your ability to use certain features of the Platform.

Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites, and we encourage you to read the privacy policies of any third-party site you visit.

International Data Transfers

Your information may be transferred to and processed in countries outside of your own, including countries where data protection laws may not be as stringent as those in your own country. We will take appropriate measures to ensure that your information is adequately protected in such countries.

Contact Us

If you have any questions or concerns about this Policy or our privacy practices, please contact us at privacy@coinyex.com.

Conclusion

At Coinyex Co., Ltd., we are committed to protecting the privacy and security of our users’ information. We collect and use your information only for the purposes described in this Policy, and we take reasonable measures to protect your information from unauthorized access, disclosure, and use. By using the Platform, you consent to the practices described in this Policy.

We may update this Policy from time to time to reflect changes in our privacy practices or in applicable laws and regulations. We encourage you to review this Policy periodically to stay informed about our privacy practices.

If we make material changes to this Policy, we will notify you by email or through the Platform, and we may request your consent to the changes where required by law. Your continued use of the Platform after any such changes indicates your acceptance of the updated Policy.

Thank you for choosing Coinyex Co., Ltd. for your cryptocurrency exchange needs. We are committed to providing you with a safe, secure, and trustworthy platform for buying and selling digital assets. If you have any questions or concerns about our privacy practices, please do not hesitate to contact us at privacy@coinyex.com.